agn88 Privacy Policy

1. Who We Are

agn88 ("agn88", "we", "us", or "our") operates the online sportsbook and casino platform accessible at agn88.win. agn88 is licensed under an international gaming authority and acts as the data controller for personal information collected through the Platform from Members and visitors.

This Privacy Policy applies to all personal data processed in connection with your use of the agn88 website, mobile-optimised interface, customer support channels, and any related services. By registering an agn88 account or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

2. Data We Collect

agn88 collects the following categories of personal data from Members and, in limited cases, from non-registered visitors:

agn88 does not collect full payment card numbers. Card and e-wallet tokenisation is handled exclusively by PCI-DSS compliant third-party payment processors. agn88 only receives transaction reference data.

3. How We Collect Data

agn88 collects personal data through the following means:

• Direct interactions: Data you provide when registering an agn88 account, completing identity verification (KYC), making deposits or withdrawal requests, contacting customer support, or participating in promotions;
• Automated technologies: Technical and usage data collected automatically as you navigate and use the Platform, including via cookies, server logs, and session tracking;
• Third parties: Identity verification data from KYC service providers; fraud signals from payment processors; technical risk data from security monitoring services.

4. How We Use Your Data

agn88 uses collected personal data for the following purposes:

• To register and manage your agn88 account, including identity verification and age checks;
• To process deposits, withdrawals, and to maintain accurate transaction records in MYR;
• To operate, improve, and personalise the agn88 sportsbook, casino, and slots experience;
• To detect, investigate, and prevent fraud, money laundering, underage gambling, and other prohibited conduct;
• To comply with anti-money laundering (AML), know-your-customer (KYC), and responsible gaming regulatory obligations;
• To communicate with you regarding your account, transactions, promotions, and platform updates — via email or SMS to your registered Malaysian number;
• To provide customer support through live chat and email;
• To conduct internal analytics aimed at improving platform performance, feature development, and user experience;
• To enforce agn88's Terms & Conditions and other applicable policies.

5. Legal Basis for Processing

agn88 processes personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the Member agreement, including account administration, payment processing, and bet settlement;
• Legal obligation: Processing required to comply with AML regulations, KYC requirements, and responsible gaming obligations imposed by agn88's licensing authority;
• Legitimate interests: Processing for fraud prevention, platform security, and internal analytics, where agn88's interests do not override Members' fundamental rights;
• Consent: Where agn88 sends optional marketing communications, consent is obtained separately and may be withdrawn at any time.

6. Data Sharing

agn88 does not sell personal data to third parties. agn88 may share personal data with the following categories of recipients under appropriate data processing agreements:

• Game providers: Limited technical identifiers shared with Evolution Gaming, Pragmatic Play, SA Gaming, PG Soft, and other licensed software providers to deliver their content within the agn88 Platform;
• Payment processors: Transaction data shared with Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, and other payment partners to process deposits and withdrawals;
• KYC and identity verification services: Identity documents shared with licensed KYC providers for age and identity verification;
• Fraud prevention and security services: Technical and behavioural data shared with fraud screening tools to protect Platform integrity;
• Regulatory and law enforcement authorities: Data disclosed in response to a legally valid request, court order, or regulatory direction from agn88's licensing authority or law enforcement agencies.

7. Cookies & Tracking Technologies

The agn88 Platform uses cookies and similar tracking technologies to operate core platform functions and to collect usage analytics. The following cookie types are used:

• Strictly necessary cookies: Required for agn88 login session management, bet placement, and account security. These cannot be disabled without impairing core Platform functionality;
• Analytics cookies: Used to understand how Members and visitors interact with the Platform — pages visited, features used, and session durations. Data is aggregated and anonymised;
• Preference cookies: Used to remember your display preferences and language settings across sessions.

Most browsers allow you to control cookie acceptance through browser settings. Disabling strictly necessary cookies will affect the functionality of your agn88 account. Disabling analytics or preference cookies will not prevent you from using the Platform.

8. Data Retention

agn88 retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required by applicable law or regulation. The following general retention periods apply:

• Active Member account data: Retained for the duration of account activity plus 5 years following account closure, in compliance with AML record-keeping obligations;
• KYC and identity verification documents: Retained for a minimum of 5 years following the end of the business relationship;
• Transaction records: Retained for a minimum of 5 years from the date of each transaction;
• Customer support communications: Retained for 2 years from the date of the last interaction;
• Technical and usage data: Retained for up to 13 months in anonymised or aggregated form for analytics purposes.

Following the applicable retention period, agn88 will securely delete or anonymise personal data in accordance with established data destruction procedures.

9. Data Security

agn88 implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and agn88 servers;
• Encrypted storage of sensitive personal data at rest;
• Role-based access controls limiting internal data access to authorised personnel with a demonstrated operational need;
• Regular security assessments and penetration testing by independent third parties;
• Multi-factor authentication requirements for administrative system access.

While agn88 takes all reasonable precautions, no internet transmission or electronic storage system is fully immune to risk. Members are encouraged to use strong, unique passwords for their agn88 accounts and to enable two-factor authentication where available.

10. Your Rights

Subject to applicable data protection law, Members have the following rights in relation to their personal data held by agn88:

• Right of access: Request a copy of the personal data agn88 holds about you;
• Right to rectification: Request correction of inaccurate or incomplete personal data;
• Right to erasure: Request deletion of your personal data, subject to agn88's legal retention obligations;
• Right to restrict processing: Request that agn88 limit the processing of your personal data in certain circumstances;
• Right to data portability: Request a structured, machine-readable copy of data you have provided to agn88;
• Right to object: Object to processing based on legitimate interests, including for direct marketing purposes;
• Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact agn88 via live chat or at [email protected]. agn88 will respond within 30 days of receiving a valid request. Identity verification may be required before a request is processed.

11. Children's Privacy

The agn88 Platform is strictly intended for individuals aged 21 years and above. agn88 does not knowingly collect personal data from individuals under the age of 21. If agn88 becomes aware that personal data has been collected from a person under 21, that data will be deleted promptly and the associated account closed. If you believe a minor has registered an agn88 account, please contact support immediately.

12. Third-Party Links

The agn88 Platform may contain links to third-party game provider interfaces or payment processor pages. These third-party services operate under their own privacy policies, which are independent of agn88's policy. agn88 is not responsible for the data practices of third-party service providers. Members are encouraged to review the privacy policies of any third-party services they interact with through the Platform.

13. Policy Updates

agn88 may update this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, or agn88's data processing practices. Material changes will be communicated to registered Members via email at least 7 days before the revised policy takes effect. The "Last updated" date at the top of this page indicates the most recent revision. Continued use of the agn88 Platform following a policy update constitutes acceptance of the revised Privacy Policy.

14. Contact Us

For any queries, requests, or concerns relating to this Privacy Policy or agn88's data handling practices, please contact us through the following channel:

agn88 aims to acknowledge all data-related enquiries within one business day and to resolve them within 30 days. For general account and payment support, live chat remains the fastest resolution channel.